旅游行业解决方案-webpower官网

Industry Status Quo and Pain Points

Many tourism and hotel groups are growing in large-scale and digitalized. A complete set of SCRM membership marketing system is essential to integrate online and offline services, understand customer needs in time and feedback to customers timely, so as to carry out rapid and personalized marketing, customer care system, improve customer satisfaction and loyalty, and obtain competitive advantages and performance growth.

Low level of digitization
Difficulty in integrating data sources

Customers ’ higher demand and expectations
High turnover ratio, and lack of follow-up process

Tourism industry solutions

Create a centralized data pool
Dig into wechat features
Tailor-make development solution

Create a centralized data pool

Set up a member center at the PC end and wechat end synchronously to ensure basic membership management.
Flexible member center to attract users to register and maintain active membership status

Dig into wechat features

Set different labels for Wechat followers
Wechat authority differentiation for ordinary users and employees
QR code creation and scenario-based applications
Interactive association between subscription account and service account

Tailor-make development solution

Grant personalized authority to corporate stores，and standardize internal management Make exclusive QR code posters to motivate employees to attract new customers Distribute local customer service staff after a customer scanning QR code on store posters